Frequently Asked Questions

Everything you need to know about shopping with a purpose.

Where does the profit from my purchase go?

100% of the profits from our online fashion store go directly toward supporting the RSPCA's mission to prevent cruelty and promote the kindness and protection of animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally take between 7-14 business days.

What is your return policy for clothing items?

We offer a 28-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Are your apparel products ethically sourced?

Yes, we prioritize ethical manufacturing. Our clothing is made from sustainable materials like organic cotton and produced in factories that ensure fair wages and safe working conditions.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.